Knowledge Base

I’ve placed an order, when will I receive it?

Delivery Lead Time

• Our delivery will take about 3 to 7 business days (excluding weekends & PH) – unless stated otherwise (i.e. on preorder status)


Delivery Process

For small items such as Ergonomic School Bags and Accessories

• The item will be arranged to be picked up by courier company within 2 to 3 business days (excluding weekends & PH).

• A tracking link will be provided for you to track the delivery status.

• Important note that any delay resulting from the courier company is not within our control.


For bulky items such as Study Desks and Study Chairs

• Our delivery team will give you an confirmation call or SMS at least one day before the delivery to confirm with you the date and time range.

• Should you be able to make it for the delivery, kindly acknowledge the call or SMS sent to you.

• Should you be unable to make it for the delivery, please kindly inform the delivery team and they will reschedule your delivery to the next available date.

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