Knowledge Base

Return & upgrade policy

• Returns must fulfill ALL the return eligibility listed below and be approved by Kid2Youth.com.sg. Please contact our customer service team by WhatsApp us at 9639-6130 or emailing us at sales@kid2youth.com.sg for matters relating to returns.

 

Return Eligibility

1. All in-stock items (customized items not included) be returned within 7 days upon delivery only.

2. Items must be returned in the original packaging (including product being disassembled for self setup) and in like new condition (no stain/scratch etc).

3. To upgrade to equivalent value or higher-value product.

4. A 20% restocking fee will be charged for the product that has been delivered, on top of the difference for the new product. (I.e. Product A that is unsatisfactory is $100, Product B that will be upgraded to is $150, then the total payment required will be $70; $100 x 20% + $50 top up difference between products.)

5. Items that are not returnable includes customized items.

6. For changing to a lower value product,  a 20% restocking fee will be charged for the product that has been delivered. (I.e. Product A that is unsatisfactory is $100, Product B that will be downgraded to is $90, then total payment required will be $10; price of product B – ($100 x 80%).

7. In the event that the total payment stated in (6a) is a negative value, no money will be refunded.

8. Please note that returns will not be accepted for cosmetic defects that do not affect the functionality and durability of the product. In the rare instance where cosmetic defect occurs, we want to assure you that they don’t compromise the quality and performance of our products. Therefore, we cannot accept returns for cosmetic defects that do not affect the functionality and durability of the product, such as minor scratches, discolorations or slight colour difference since every device has a different capability to display colours and that everyone sees these colours differently. We’re committed to providing high-quality products that meet your needs, and we’re confident that our products will serve you well despite any minor cosmetic imperfections. If you have any concerns, please don’t hesitate to reach out to us, and we’ll do our best to address them.

 

Cancellation

• In the event where the item has not be shipped out yet, the customer will have to bear a 9% cancellation fee. (i.e. Total payment for item is $100.00, Refund will be $91.00)

• All refunds will be initiated within 14 working days through the same payment mode used.

 

For Defective Items

• Please contact us within 3 days upon delivery by WhatsApp us at 9639-6130 or emailing us at sales@kid2youth.com.sg if any product is defective.

• Kid2Youth Singapore reserves the right to send replacement parts to make the item complete.

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