Knowledge Base

I’ve been using the item for awhile and it is now defective. The warranty is still valid, what should I do?

If the item is defective and your warranty is still valid

• Kid2Youth Singapore must be notified of such defect via an photo or video of the relevant defect sent electronically to us with the order number.

• We will replace the faulty part of the item. However, the replacement part may take up to 5 days to 2 months subject to availability.

 

If you have purchased the item previously from other distributors, the item is now defective and your warranty is still valid

• Kid2Youth Singapore must be notified of such defect via an photo or video of the relevant defect sent electronically to us with the order number.

• There will be a $30.00 labour fee for our technician to be onsite.

• We will replace the faulty part of the item. However, the replacement part may take up to 5 days to 2 months subject to availability.

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