Knowledge Base

My item is defective and the warranty has expired, what should I do?

Should the item becomes defective and the warranty has expired

• Kid2Youth Singapore must be notified of such defect via an photo or video of the relevant defect sent electronically to us with the order number.

• Once the problem has been identified, our customer support will recommend a feasible solution to you.

• Should you want us to proceed and repair the item for you, we will try to replace the faulty part of the item. However, the replacement part may take up to 5 days to 2 months subject to availability.

• There will be a $30.00 labour fee for our technician to be onsite. The replacement part fee will also be borned by the customer.

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